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Shipping Policy

Everything you need to know about how we ship your orders.

Last updated: June 1, 2026

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email once your order has been dispatched.

2. Shipping Rates

We offer the following shipping options:

Shipping rates and delivery times may vary based on your location and the shipping carrier.

3. Delivery Timeframes

Estimated delivery times are calculated from the date of shipment, not the date of order placement. Please allow extra time during peak seasons (holidays, sales events) as carriers may experience higher volumes.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also contact us at support@hawafshop.com with your order number to get shipping updates.

5. International Shipping

We ship to many countries worldwide. International orders may be subject to customs duties, import taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our pricing. Hawaf Shop is not responsible for delays caused by customs clearance processes.

6. Incorrect Shipping Address

Please ensure your shipping address is accurate and complete at the time of order. Hawaf Shop is not responsible for orders shipped to an incorrect address provided by the customer. If you realize an error in your address, contact us immediately at support@hawafshop.com. We will do our best to update the address if the order has not yet shipped.

7. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it, please:

  1. Check surrounding areas and with neighbors.
  2. Contact your local post office or carrier with the tracking number.
  3. Reach out to us at support@hawafshop.com if the issue is not resolved.

We will work with you and the carrier to investigate and resolve the situation.

8. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and items. We will arrange a replacement or refund promptly.

9. Shipping Restrictions

Some products may not be eligible for shipping to certain locations due to carrier restrictions or local regulations. If a product cannot be shipped to your location, you will be notified during the checkout process.

10. Contact Us

For shipping-related questions, please contact us: