Last updated: June 1, 2026
1. Overview
At Hawaf Shop, your satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please review our refund policy below to understand your options.
2. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of the delivery date.
- The item must be unused, unworn, and in its original condition.
- The item must be in the original packaging with all tags attached.
- A receipt or proof of purchase must be provided.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Items marked as "Final Sale" or "Non-Returnable"
- Digital products and downloadable items
- Personalized or custom-made products
- Perishable goods
- Items that have been used, damaged, or altered after delivery
4. How to Initiate a Return
To start a return, please follow these steps:
- Contact our support team at support@hawafshop.com with your order number and reason for return.
- Our team will review your request and respond within 2 business days.
- If approved, you will receive return instructions and a return address.
- Ship the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
5. Refund Processing
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed within 5–10 business days to your original payment method. Processing times may vary depending on your bank or card issuer.
6. Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@hawafshop.com with photos of the item and your order number. We will arrange a replacement or full refund at no cost to you.
7. Order Cancellations
Orders may be cancelled within 24 hours of placement. After this window, the order may already be processed for shipment and cannot be cancelled. Please contact us as soon as possible if you wish to cancel.
8. Late or Missing Refunds
If you have not received a refund within the expected timeframe:
- Check your bank account again.
- Contact your credit card company — it may take some time for the refund to post.
- Contact your bank, as there is often some processing time before a refund appears.
- If you've done all of the above and still have not received your refund, please contact us at support@hawafshop.com.
9. Contact Us
For refund-related questions, please contact us:
- Business: Hawaf Shop
- Email: support@hawafshop.com
- Website: HawafShop.com